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When is my kitchen coming?

Coming up: your buyer's portal
Today

Your buyer calls again: when is my kitchen coming?

More explanation

Buyers call and e-mail about progress, choices and dates. Every time again, and often about the same thing.

Project manager's phone, today
Buyer plot 4When is my kitchen coming?
3rd time
Buyer plot 2Has my choice been passed on?
Missed
Buyer plot 7When is the handover?
Call back
Buyer plot 4E-mail: still no reply?
Open
The same questions, looked up again every time
The impact

Your project manager looks up the answer again every time.

More explanation

In different sources, in between their actual work. And a buyer who hears nothing feels forgotten, even when everything is on schedule.

The buyer opens their own buyer portal.
The solution

The buyer opens their own buyer portal.

More explanation

In Mijn woning, they find their documents and reports, each time with the status alongside.

They ask their question in Mijn woning, not on the phone.
How it works

They ask their question in Mijn woning, not on the phone.

More explanation

Every new report becomes a task on the right plot, with the full conversation and the photos attached.

Your team sees all questions per home, in one place.
The result

Your team sees all questions per home, in one place.

More explanation

With the history of every conversation. Nobody has to search for what was promised to a buyer.

Less need for phone calls. More clarity for your buyers.

Do you recognise this in your projects?

Yes, definitelyA littleNot for us
See the buyer portal in a demo
Other stories
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In short

The problem
Every question from a buyer means searching for your project manager, and the answer depends on who picks up.
The solution
The buyer follows their home in their own portal. A question or report arrives with photos on the right plot and becomes a task, with the conversation as history.
Features used
Buyer portal Mijn woning, documents and reports, tasks on the plot.
Who it is for
Property developers and project managers who follow up buyers.
In the demo
A buyer's report in the portal, and how it appears at the office as a task on the plot.
Background to this storyWhat property developers tell us, and what you see of it in the demo.
"I spend half my day answering questions like: when is my kitchen coming?"
IRPIn the process
Work step
A question or report from a buyer
Needed
The question, with photos, on the right plot
Supplied by
The buyer, in their buyer portal
When
As soon as they ask it
Next
A task on the plot, with the conversation as history

Buyer portal Mijn woning with documents and reports; a report becomes a task on the plot with the conversation as history (demo environment).

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